Frequently asked questions
What verification means, how it works, and what it does not guarantee.
What is VERITA?
VERITA is an independent verification service that helps people identify businesses and individual service providers. We review identification information and supporting evidence to help the public know who they are dealing with. VERITA serves businesses, traders, motorcycle riders, taxi drivers, tricycle operators and other service providers. Our goal is simple: help people know who they are dealing with and make more informed decisions.
What does VERITA Verified mean?
VERITA Verified means that a business or service provider has completed the applicable VERITA verification review based on the information and evidence assessed. Depending on the applicant's category, checks may include identification documents, photographs, business information, operating locations and other supporting evidence. Verification reflects the checks actually completed. It does not automatically mean that professional licences, operating permits, insurance, criminal records or vehicle safety have been independently checked. VERITA Verified is not a guarantee of future conduct, service quality or personal safety.
How do I find someone on VERITA?
You can search for a business or service provider using their name or unique VERITA ID. You may also scan their VERITA QR code to access their verification profile. Some VERITA materials may direct you to the main website, where you can search using the VERITA ID. Check the name, photograph where available, and current verification status to confirm that the record matches the person or business. Accessing public verification information is free and does not require an account.
How do I know a VERITA badge or sticker is genuine?
A badge or sticker alone is not proof of active verification. Always check the associated verification information through VERITA's official website. Confirm that the name, photograph where available, VERITA ID and current verification status match the person or business. A copied badge, photograph or screenshot does not establish that someone is currently verified.
Does someone need a registered business to be verified?
Not always. VERITA also serves independent professionals and individual service providers who may not operate through formally registered companies. However, applicants remain responsible for meeting applicable registration, licensing and operating requirements. VERITA verification does not replace government registration or authorisation.
How can someone register with VERITA?
Registration may be completed directly through available VERITA channels or with assistance from authorised field agents. Applicants provide the relevant identification and supporting information required for their category. VERITA reviews the submitted information before making the applicable verification decision. Registration does not automatically guarantee approval.
Does registration mean someone is already verified?
Not necessarily. Registration allows VERITA to collect information and begin the verification process. Temporary registration materials, stickers or badges do not automatically establish that verification has been completed. Only a current, approved VERITA Verified status confirms completed verification under the applicable requirements.
How long does verification take?
Verification time depends on the applicant's category, the information submitted and any additional checks required. Some applications may be processed quickly, while others require further information or clarification. VERITA may request additional supporting documents before making a decision. Submission of information does not guarantee approval within a specific period.
Can verification be suspended or revoked?
Yes. VERITA may suspend or revoke verification where false information is submitted, credible evidence of fraud or serious misconduct emerges, important information is concealed, verification materials are misused, or applicable verification requirements are no longer satisfied. Temporary suspension may apply while serious concerns are reviewed. Every revocation is made by authorised VERITA personnel, and the reason for it is recorded against the verification record. Where appropriate, affected individuals or businesses will have an opportunity to respond before a final decision. Applicants may request a review of a verification decision and submit additional supporting evidence.
How long does verification remain valid?
The verification validity period is displayed on the official VERITA profile. Validity periods may differ depending on the verification category and applicable requirements. Verification may expire, be suspended or be revoked before renewal. Always check the current status through VERITA's official website rather than relying only on a printed badge or sticker.
How much does verification cost?
VERITA may offer free registration or introductory verification services during designated periods. Fees may apply to certain verification services, renewals or additional assessments. Applicable charges will be communicated before payment. Verification is earned through evidence — not purchased. Payment does not guarantee verification, approval or continued verified status.
Does VERITA guarantee my safety?
No verification system can eliminate every risk or guarantee another person's future conduct. VERITA helps identify the individual or business associated with a verification profile and provides information to support more informed decisions. VERITA verification is not a guarantee of personal safety, vehicle condition, professional licensing or the outcome of any transaction or journey. VERITA does not replace government authorities, emergency services or appropriate personal safety precautions.
What information is publicly displayed?
With appropriate permission, a VERITA public profile may display the registered name, photograph, authorised contact number, general operating location, verification ID, current status and relevant verification dates. National identity card numbers, copies of identification documents and confidential verification records are not published. Personal information is handled in accordance with VERITA's Privacy Notice and applicable data protection requirements.
Can I report a verified person or business?
Yes. Members of the public may report concerns about verified businesses or service providers through VERITA's available reporting channels. Reports are assessed based on the available information and seriousness of the concern. A complaint does not automatically establish wrongdoing. Where appropriate, VERITA may review the verification status, request additional evidence, suspend verification or take other action consistent with its Verification Standards.
What if someone uses another person's VERITA badge or identity?
Misuse of another person's verification identity, badge, sticker or QR code is prohibited. If you suspect impersonation or misuse, report the concern to VERITA with any relevant supporting information. VERITA may investigate, restrict or withdraw verification materials and take other appropriate action.
Can I correct or remove my information?
Yes. Individuals may request correction of inaccurate information, withdrawal of publication consent or removal of publicly displayed information, subject to applicable legal requirements. Requests may be submitted to info@veritaverified.com. VERITA will review requests in accordance with its Privacy Notice and applicable law.
What if someone is not listed on VERITA?
Not being listed on VERITA does not mean a business or individual is dishonest or untrustworthy. Many legitimate businesses and service providers may not yet have registered. VERITA verification provides additional information. It is not a judgment against those who are not registered.